Refund policy
Return Policy
Effective Date: July 1, 2025
Due to the intimate nature of swimwear, all POP IDENTITI sales are final. We kindly ask that you choose carefully when placing your order.
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No Returns or Exchanges
For hygiene and safety reasons, we are unable to accept returns, refunds, or exchanges on any swimwear items unless the product is damaged or incorrect upon delivery.
Please refer to our size guide and feel free to contact us before purchasing — we’re happy to assist you in finding your perfect fit.
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Damaged or Incorrect Items
If your item arrives damaged or you received the wrong item, please notify us within 3 days of delivery by emailing hello@popidentiti.com
Be sure to include:
• Your order number
• A description of the issue
• Clear photos of the item and packaging
Once approved, we will provide a replacement or issue a refund in full.
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Eligibility Conditions
To be eligible for a replacement or refund:
• The item must be unused, unworn, and with all original tags and hygiene liners intact.
• Items returned without prior approval will not be accepted or refunded.
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We appreciate your understanding as we uphold the highest standards of cleanliness and quality for our customers.
For all inquiries, please contact us at hello@popidentiti.com